Terms And Conditions

TERMS AND CONDITIONS

These Terms and Conditions (“Agreement”) set forth the legally binding terms under which Travomint (“we,” “us,” or “our”) provides travel-related booking services, including Flights, Accommodations/Hotels, Packages, transfers, and other related arrangements (“you,” “your,” “Traveller”). By engaging our services, you acknowledge and agree to be bound by all terms stated herein.

A. We draw your attention to the terms and conditions of travel herein (“Terms and Conditions”). Such Terms and Conditions, including all brochures, documents, correspondence, and the terms and conditions of our Suppliers (as herein defined) form the basis of the contract with you. Before making a booking with us, you must ensure that you have read and understood these Terms and Conditions. Please be aware that these Terms and Conditions contain waivers of liability as well as waivers of class action and venue selection, and notice clauses. By asking us to confirm your booking, you are accepting all the Terms and Conditions set out below and acknowledging that you have read the Terms and Conditions of this contract (“Contract”) and agree to them.

B. You represent and warrant that (a) you are of sufficient age and can create binding legal obligations in connection with your use, (b) you are legally authorized to act on behalf of those you represent and accept these terms and conditions on their behalf, and (c) the information supplied by you, or members of your group is true and correct.

1. BOOKING

1.1 When you make a booking, you must pay the required deposit or full payment as specified at the time of booking.

1.2 You must carefully review all booking documents, including confirmation invoices and travel certificates. Any inaccuracies must be reported immediately, as corrections may not be possible later.

1.3 A booking is not deemed confirmed until we receive:

• all required traveler information;
• written or electronic confirmation of acceptance of these Terms and Conditions.

1.4 Upon confirmation, we will provide you with payment instructions, due dates, which form an integral part of your contract.

1.5 You agree that your booking is subject to the fare rules, terms, conditions, and policies of the applicable Supplier(s), which may include airlines, tour operators, hotels, cruise lines, car rental companies, and other third-party providers.

1.6 We act solely as an intermediary between you and the Supplier and are not responsible for the acts, omissions, or financial standing of any Supplier.

2. PAYMENT AND PRICE

2.1 You are required to make a full payment or a deposit at the time of booking. The balance must be paid by the specified due date.

2.2 Failure to remit payment by the specified due date may result in:

• automatic cancellation of your booking;
• forfeiture of deposits; and
• The application of cancellation fees as outlined in Section 7 (Cancellations & Refunds).
• If you have booked a Package with us as the organizer, our cancellation policy will apply.

2.3 Any missed or refused payment will be treated as a cancellation initiated by you.

2.4 You acknowledge that discounted or promotional fares often carry restrictions, including non-refundable deposits, limited changes, or higher change fees. Any alteration to an itinerary may result in additional costs payable by you.

2.5 You acknowledge that professional travel planning requires significant time, expertise, and administrative resources.

2.6 Accordingly, any Consultation, Planning, or Travel Management Fee charged by us—whether quoted as a flat fee or on a per-traveler or per-itinerary basis—is non-refundable, regardless of whether you choose to book travel, modify your plans, or cancel the intended trip for any reason.

2.7 All pricing and availability are subject to change due to fluctuations in exchange rates, fuel surcharges, Supplier pricing, market conditions, or other external factors. Any revised pricing must be paid as indicated.

2.8 Our professional planning and design fee shall remain non-refundable.

3. ACCURACY OF INFORMATION

3.1 While we make every effort to ensure accuracy in our website content, brochures, and advertising materials, errors may occasionally occur.

3.2 We reserve the right to correct pricing and other details before a booking is confirmed.

3.3 You must verify the accuracy of all travel details at the time of booking.

3.4 You are responsible for reviewing all confirmations, invoices, and travel documents to ensure accuracy. All names must match those on government-issued identification. We are not liable for errors arising from your failure to review documentation.

3.5 You must provide Traveler names exactly as they appear on the passport or government-issued ID that will be used for travel.

3.6 Middle names are generally optional on airline tickets; however, any inaccuracies or omissions in Traveler information may result in denied boarding, additional fees, or the need to purchase a new ticket.

3.7 You are solely responsible for providing accurate personal information, including full legal name, date of birth, passport details, gender (if required), known traveler numbers, and other regulatory data.

3.8 Any costs, penalties, or consequences arising from incorrect, incomplete, or delayed submission of Traveler information shall be borne exclusively by you.

SPECIAL REQUESTS

4.1 Any special requests (such as dietary needs or room preferences) should be made at the time of booking.

4.2 We will forward your request to the relevant Supplier, but we cannot guarantee fulfillment and accept no liability if a request is not met.

5. TRAVEL INSURANCE

5.1 Adequate travel insurance is mandatory for all travellers.

5.2 Your policy must cover cancellation, medical expenses, repatriation, baggage loss, and other relevant risks.

5.3 We are not liable for costs arising from your failure to obtain appropriate insurance.

6. SUPPLIER CONDITIONS

6.1 Many travel services are provided by independent suppliers whose own terms and conditions form part of your contract.

6.2 These may limit or exclude their liability to you.

6.3 Conditions of Carriage of airlines also apply.

6.4 Baggage allowances and excess charges are determined by the airline.

7. CANCELLATION OF YOUR TRIP

7.1 Each Supplier (airline, hotel, tour operator, etc.) maintains its own cancellation policies. These policies will be disclosed to you at the time of booking and shall be strictly applied.

7.2 Cancellation requests must be submitted in writing via email with read-receipt enabled. Refunds or credits, if any, will be issued strictly pursuant to the Supplier’s policies by us but we are not responsible for Supplier delays, refusals, or failures to issue refunds. Processing timelines vary, and we cannot guarantee any specific refund time frame.

7.3 Partially used tickets or reservations, or those carrying 100% cancellation penalties, are non- refundable.

7.4 In cases of medical emergencies, natural disasters, or other unforeseen events, we will work with the Supplier to request refunds or credits. However, approval is solely at the Supplier’s discretion.

8. CANCELLATION BY A SUPPLIER

If a Supplier alters or cancels your confirmed arrangements, we will notify you promptly upon receipt of such information. We will assist in pursuing alternative arrangements; however, we are not liable for losses, additional costs, or damages resulting from Supplier actions or failures, including bankruptcy or insolvency.

9. ACCOMMODATION RATINGS AND STANDARDS

9.1 Accommodation ratings (such as star classifications) are supplied directly by the Supplier and are intended as general guidance only.

9.2 Standards can differ widely between countries, regions, and suppliers. We do not guarantee the accuracy, consistency, or suitability of any rating, description, or standard provided.

10. FORCE MAJEURE

We are not liable for failure to perform obligations caused by circumstances beyond our or the Supplier’s control, including but not limited to: natural disasters; acts of God; epidemics or pandemics; wars; civil unrest; terrorism or threats thereof; labor disputes; government restrictions; mechanical failures; and adverse weather.

11. CREDIT CARD PAYMENTS, AUTHORIZATION & CHARGEBACKS

11.1 We accept major credit cards (Visa, Mastercard and etc). A signed or electronic authorization is required for each transaction.

11.2 By authorizing a credit card payment, you acknowledge and agree that:

i. You permit us to charge your card for all approved travel arrangements;

ii. You agree to all cancellation policies applicable to your booking; and

iii. You will not initiate any improper or unsupported chargebacks.

11.3 You agree to contact with us directly before disputing any charge with your card issuer. We reserve the right to contest and reverse any improper chargeback and recover associated costs, including legal fees.

11.4 The following circumstances constitute improper chargebacks, for which we will aggressively dispute any claim:

i. chargebacks related to non-cancellable reservations, whether or not travel was used;

ii. charges authorized by a person with access to your card, excluding fraud;

iii. dissatisfaction with Supplier product, service, or description;

iv. Supplier or carrier cancellations due to force majeure, operational disruptions, or circumstances outside our control.

v. disagreement with published cancellation or refund policies after accepting them.

12. FITNESS TO TRAVEL AND MEDICAL CONDITIONS

12.1 If you or anyone in your group has any medical condition or disability that may affect travel, you must inform us before booking.

12.2 We may require a medical certificate confirming you are fit to travel.

12.3 If the Supplier or we cannot accommodate your needs, we may refuse or cancel your booking.

12.4 Certain countries have a requirement for foreign visitors to have valid medical insurance on entry. We cannot be held responsible for denied entry if a traveler is unable to provide such details to the authorities of insurance or denial of entry for any reason.

12.5 Declining to purchase an adequate travel protection plan could result in the loss of your travel costs and/or require more money to correct the situation.

12.6 You also acknowledge that without this coverage, there may be no way to recoup any losses, costs, or expenses incurred. If you choose to travel without adequate coverage, will not be liable for any of your losses, however arising, for which trip protection plan coverage would otherwise have been available.

13. PASSPORT, VISA, AND HEALTH REQUIREMENTS

13.1 You are responsible for ensuring compliance with all passport, visa, health, and immigration requirements.

13.2 Most countries require passports to be valid for at least six months beyond your return date.

13.3 Airlines or authorities may refuse travel if documentation is inadequate. We are not liable for associated losses.

13.4 You agree to reimburse us for any fines or costs incurred due to your non-compliance.

14. NON-RESPONSIBILITY CLAUSE

14.1 Use of Third-Party Suppliers: Travomint, its employees, shareholders, agents, and representatives rely on independent third-party suppliers to arrange tours, transportation, sightseeing, lodging, and all other services related to the trip. We do not own, manage, operate, supervise, or control any transportation providers, vehicles, aircraft, hotels, restaurants, or any other entities providing services in connection with your trip.

14.2 Status of Suppliers: All tickets, receipts, coupons, and vouchers are issued subject to the terms and conditions imposed by each supplier. By accepting or using such documents, or by utilizing the services, all travellers acknowledge and agree to be bound by those supplier terms.

14.3 Personal Property: We accept no responsibility or liability for lost, stolen, or damaged personal property belonging to you.

15. TRAVEL ADVISORIES

15.1 You must review current government travel advisories prior to travel.

15.2 Advisories to “avoid travel” may constitute extraordinary circumstances.

16. RE-CONFIRM YOUR FLIGHT

We advise you personally to re-confirm your flight schedule within 24 hours prior to departure directly with the airline or us in case of any last-minute changes or delays. Most airlines allow you to check in online 24 hours prior to departure.

17. LIABILITY, INDEMNITY & LIMITATIONS

17.1 Our liability is strictly limited to the amount paid for services directly provided by us.

17.2 We are not liable for:

• Accidents, injuries, losses, or damages during travel
• Illness, pandemics, or health risks
• Government advisories or border closures
• Supplier negligence
• Force Majeure events
• Acts of terrorism or criminal activity
• Equipment failures or maintenance issues

17.3 You agree to indemnify us for losses incurred due to your actions, including false chargebacks or misuse of services.

17.4 You agree to and shall indemnify and hold harmless Travomint and its Representatives from any expenses, losses, liabilities, damages, judgments, settlements and costs (collectively, “damages”) involved with or incurred by them or its Representatives (including, without limitation, reasonable attorneys’ fees and the advancement of same) with respect to any claims, law suits, arbitrations, or other causes of action, which result, directly or indirectly, from: (i) traveler’s breach or violation, or threatened breach or violation, of this Contract and (ii) any damage caused by traveler while participating in the trip.

18. VIOLATIONS BY YOU

You agree that any violation of any such terms and conditions may result in (a) the cancellation of your reservation or purchase, (b) your forfeiture of any monies paid for your reservation or purchase, and (c) your being denied access to the applicable travel-related product or service.

19. COMMUNICABLE DISEASE & TRAVEL DISRUPTION

19.1 You acknowledge that travel may involve exposure to communicable diseases.

19.2 We are not responsible for losses resulting from:

• Quarantine rules
• Vaccination mandates
• Health-related entry restrictions
• Supplier schedule changes
• Government-imposed suspensions

19.3 Refunds, credits, or rebooking rights depend solely on Supplier policies active at the time of disruption.

19.4 We are not liable for additional expenses, including:

• Hotel quarantine
• Medical treatment
• Extended stays
• Missed connections due to health screenings.

20. COOKIES AND DIGITAL TRACKING

20.1 Our website uses cookies and tracking technologies to enhance user experience and analyse performance.

20.2 You may adjust your browser settings to disable cookies.

21. DISPUTE RESOLUTION

21.1 Travellers must first attempt to resolve issues directly with us by email.

21.2 You agree not to file a chargeback or payment dispute without first attempting to resolve the issue with us.

22. COMPLAINTS AND CONSUMER SUPPORT

22.1 You may contact our customer support team at cs@travomint.com

22.2 Support response times vary depending on the nature of the enquiry.

22.3 Urgent travel assistance is available 24/7.

22.4 If you experience an issue during travel, notify the Supplier/Principal or their representative immediately.

22.5 If unresolved, contact us as soon as possible.

22.6 Formal complaints must be submitted in writing within 28 days of returning from your trip.

AMENDMENTS TO THESE TERMS

We reserve the right to update these Terms and Conditions at any time.

The version in effect at the time of booking will apply to your contract.